Why Choose AdvanceFirst

We are delighted with the solutions AdvanceFirst have created for Mole Valley Farmers in the time we have been working together, and the dedicated service received. I have been involved in many other EDI initiatives and AdvanceFirst have by far been the best to work with exceeding expectations on many occasions and in many areas. The solutions that they provide cover all aspects of our electronic trading needs including a low-cost web-based solution for the smaller suppliers, as a stepping stone, to enable us to ultimately have a fully connected network with great commercial benefits, notably reducing costs, improving accuracy and proving better service to our customers; and the knowledge of their personnel, who always go the extra mile, has been second to none, a true business partner and very much a natural extension of the Mole Valley Farmers family.

Working with AFT was a truly collaborative process. They have a strong ethic of professionalism and teamwork, and this gave us assurance that the connections with our customers were in safe hands.

The User Interface to AMOS known as ARC (Archive, Retrieval and Control) is used extensively by TOMY’s customer services team. This allows TOMY to view, in real time, all EDI transactions in and out of AMOS. ARC also provides TOMY with the ability to keep their product data up to date, which for any supplier is of paramount importance. AMOS is also used to process TOMY’s website orders generated by the public, and again, these are seamlessly integrated directly into SAP. “The power of AMOS provides TOMY with the ability to quickly react to an ever-changing EDI landscape. Whether this is implementing ASN’s across their European Customers, or adhering to Digital Signatures for Spanish customers, AMOS provides TOMY the ability to react quickly and efficiently. It was the business aim of TOMY to improve our EDI ability, and strive to have as many customers utilising EDI as possible.

We have enjoyed working with AdvanceFirst and receiving such a high level of service over the years, as well as their flexible way of working with us, also the fact that prior to us having the managed service, they supported our systems remotely effectively managing it for us. Due to a company decision to move to an existing European wide EDI solution we are reluctantly moving away from AdvanceFirst,” continued Denise, “but felt it right and proper to state our confidence, trust and satisfaction with them before we move on!

Once again, AdvanceFirst have stepped up to the mark to provide a customised solution which has given us the ability to proactively help our customers, on time and within budget. I now look forward to the next challenge in full confidence that they will again deliver.

Whilst rarely required, when help is needed in the form of advice or otherwise, such as assistance in producing a map or requesting the full creation of a map, AdvanceFirst have always been on hand to provide service second to none, as is expected from the provider of quality software designed specifically for the iSeries.

The implementation and training was performed by the Technical Director personally, who came on site, and since has been excellent background support for us on the rare occasions that we have needed his assistance. The software is fully functional and handles every possible EDI scenario with ease. There was need a keep up with the pressing demands of the Morphy Richards’ customers, whose needs were growing due to market changes and their new requirements.

We liked the ease and flexibility of the solution and the fact that the translation software was a language rather than a basic drop down menu; this meant that it could be used for every possible situation that we needed to address for each customer. During the thorough training, over a couple of days, we were soon writing complex maps, required for our expanding business environment.

Internal systems are now integrated with each other without the excessive costs traditionally associated with such required functionality.

Our existing solution lacked the flexibility required to meet our changing business needs, and neither did it provide the EDI benefits we knew existed. AMOS has enabled us to react quickly and efficiently to our customers’ requirements, without tying up valuable internal resource. Furthermore, the seamless integration of documents in and out of our ERP, Sage Line 50, has further enhanced our own internal service levels. AMOS is now being used to exchange EDI data with 9 EDI customers, all of which are using differing formats and differing transfer Protocols. AMOS allows Gosh! Food to ensure that, regardless of the customers preferred format or protocol, they can process ALL documents in the same way through their ERP.